Client Success Story: Expanding Legacy Tech Support into Full Managed Services

Client: A Fortune 100 Retail Pharmacy & Healthcare Company

Industry: Pharmacy / Healthcare

Size: $10B+ revenue, 10,000+ employees

Challenge: High attrition and headcount reduction due to budget constraints

Challenges

This enterprise healthcare client was facing a common but critical challenge: reduced internal headcount and increasing pressure to maintain system stability — especially across their legacy environments.

Attrition was creating risk. Budget cuts were tightening timelines. And like many large enterprises, they couldn’t afford disruption in systems that power real-time healthcare decisions.

The Odyssey Solution

We began by supplying consultants for project-based needs. But thanks to consistent delivery and sponsor referrals, our role expanded into a full Managed Services model.

Current Scope Includes:

• Systems Management

• Applications Support

• Database Management - Mainframe

• IBM i (iSeries) support

  
  

Future Scope (in planning):

• AIX Systems

• WebSphere / Middleware

  
  

Results

What started as a single-scope engagement is now a strategic partnership. Our team not only helped this client reduce operational risk, but also stabilized performance across several legacy platforms, with future expansion already in motion.

Legacy tech isn’t going anywhere. If anything, it’s becoming more critical. And at Odyssey, we’re proving that solving these challenges isn’t just possible, it’s what we do best.