IT SOLUTIONS FOR THE TELECOMMUNICATIONS INDUSTRY

IT SOLUTIONS FOR THE TELECOMMUNICATIONS INDUSTRY

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You can rely on our experienced consultants to help you complete any IT project on time and on budget and ensure your technology keeps pace in an ever-changing digital landscape.

Dedication to our clients’ success earned recognition as a Top Performing Vendor by a global oil and gas company four years in a row.

“Their recruiters always provide strong candidates and never waste my time. I highly recommend working with Odyssey for your IT recruiting needs.”

Adam Everett, Hiring Manager

Client Success

INFRASTRUCTURE SUPPORT STRATEGY

REDUCING DOWNTIME WITH A PROACTIVE SME TEAM APPROACH

CHALLENGES: Our client manager, who was responsible for supporting more than 10,000 retail service points in the United States, was challenged with establishing a support center for the retail organizations to contact and resolve any problems. The environment he inherited had retail service points calling six different groups to figure out which organization was responsible for any problem that prevented his store(s) from processing transactions. More than one million transactions a day and billions in revenue were at risk. The normal maintenance and upgrades of equipment also needed to be addressed. Vendors who repaired equipment or communication services also needed to be managed as part of the support structure. The manager’s vision was to create one focused group that took all the support calls and coordinated communication with any other internal group or external vendor to get resolution on behalf of the retail service points.

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