Managed Services

Team of Experts

There is not a business in the world that can afford unplanned downtime for their business critical systems. Still, many companies are unprepared with little or no proactive plan for issue prevention or emergency support. Odyssey’s line of Remote Systems Management services provides expert system management, emergency support services, and automated proactive monitoring.

Remote Systems Management enables enterprises to focus their efforts on core business functions, instead of IT administration. Our managed services offers an alternative to the spiraling time and labor costs of enterprise IT administration. These comprehensive monitoring, response, and reporting services can be available 24x7x365 to provide

  • A solution to the ongoing investment in monitoring and management tools and the associated training and operational costs

  • An alternative to building and staffing an internal network-monitoring and call center

  • A proven means of reducing IT administration costs by as much as twenty percent

How RSM Works

Remote Systems Management services are provided through a Virtual Private Network (VPN) or alternative secure connection. It’s a safe, secure method that you can rely upon for proper systems management. Using best practices, tools and NonStop Server expertise, our specialists are able to professionally and remotely manage your systems. This equates to managing your availability.

This is a comprehensive systems management approach that encompasses all the required elements: monitoring, analysis, diagnosis, escalation, performance management, update management, backups, reporting, OS upgrade, software installation, cold load and much more.

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Service Deliverables

  • Daily systems management

  • Remote Systems Management
  • Real-time systems performance and statistics monitoring

  • OS and independent product upgrades

  • Systems and subsystems reconfiguration

  • Remote cold load for software image upgrade

  • First Level fault isolation and troubleshooting

  • New product installation

  • System status reports

  • PCI compliance

  • Application development and Maintenance

  • Technical liaison with your IT staff and vendors

Information Technology

Odyssey Information Services is headquartered in Plano, TX with an additional office in Houston that continues to promote the Odyssey business model. In 2011 we expanded internationally with foreign office branches located in Malaysia and London.

We recruit for multiple platforms and skill sets including Windows, Linux, UNIX, Mainframe, and HP/NonStop (Tandem) with additional focus on software development, systems/network engineering, cyber security, niche application and Healthcare IT skill sets. Positions include Programmers/ Developers, Business Analysts, Project Managers, Quality Analysts, Database Administrators, Networking, Systems and Support Engineers.

We work contract, contract to hire and direct hire positions.

Staffing

  • Premium skilled candidates at competitive prices

  • Thoroughly screened consultants

  • Consultants who in most cases have a proven history with Odyssey

  • Nationwide presence

  • Excellent consultant benefits to attract the best talent
  • Project Cost Containment
  • Increased Quality Consulting Talent on Project
  • Deliverable Assurance
  • Increased ROI
  • Reduced Project Time
  • Project Consultants Complete On-time and Within Budget

Top Industries and International Services

The business of managing customers’ investments is complex, fast-paced, high risk, and competitive like no other.  Firms in the finance sector insist that the technology supporting their company be flexible, easy to use, and 100% reliable, allowing them to keep a close look on their most valuable asset: their customers.

You can rely on the financial technology consulting services at Odyssey to guide you through the challenges of selecting the right banking technology.

Meeting the energy demands of today’s world requires the highest levels of efficiency.  We deliver technology solutions to multiple segments in energy including Oil and Gas, Utilities Distribution, and Trading.  Energy professionals trust Odyssey with their business because we provide a unique expertise in a rapidly changing industry.  We have multiple years of experience placing quality candidates at top Energy and Petrochemical companies.

If you are in need of technical talent to augment your E&P staff, or if you are an experienced professional in petroleum engineering, geosciences, or land, contact us today to put our expertise and network to work for you.

One of the challenges in Healthcare IT is the availability of trained staff for implementation of general applications which include EMRs/EHRs for clinicians, ambulatory care management systems and PACS systems for hospitals. Odyssey resources nationally to find the critical resources needed to make your project successful.

We can provide a wide range of healthcare IT services related to the planning, creation, process and optimization of Health Information Exchanges (HIEs) and Health Information Organizations (HIOs). Odyssey is closely working with different hospital HIEs and has experience integrating with a variety of EHRs using IT services to help improve quality and lower costs.

Odyssey Information Services is experienced with traditional voice and data networks to the new and emerging cloud environments.  We deliver talent to multiple segments in technology and communications organizations including Automotive, Multimedia, Mobility, Internet Service and Broadcast.

We can provide solutions from traditional staffing to SOW project based work that will allow you to fill your business requirements efficiently and cost effectively.

There is a wide range of skill sets, from handicraft to high-tech,  necessary to drive success at all levels within Manufacturing.  Odyssey delivers highly qualified consultants in the manufacturing sectors including automotive, HVAC, food and beverage, consumer products and construction.

Odyssey recognizes the unique challenges that manufacturing companies face today.  It is our mission to help our clients by providing a comprehensive sourcing strategy that allows you to easily engage contractors or full time talent.

Odyssey Information Services continues to expand our international services. We have had a foreign office in Malaysia and London since August of 2011. These branches give us the ability to provide extended support services to both our existing clients and new clients while offering cost effective 24X7 support coverage for our teams in the US.

Recently we have also expanded our ability to deliver services to our clients in Canada, Mexico, Germany, the United Kingdom, Poland, South Africa and the Netherlands. As our support service offerings continue to grow our clients can now utilize our services in Europe and Asia. More expansion is planned in the near future.