Managed Services

Team of Experts

There is not a business in the world that can afford unplanned downtime for their business critical systems. Still, many companies are unprepared with little or no proactive plan for issue prevention or emergency support. Odyssey’s line of Remote Systems Management services provides expert system management, emergency support services, and automated proactive monitoring.

Remote Systems Management enables enterprises to focus their efforts on core business functions, instead of IT administration. Our managed services offers an alternative to the spiraling time and labor costs of enterprise IT administration. These comprehensive monitoring, response, and reporting services can be available 24x7x365 to provide

  • A solution to the ongoing investment in monitoring and management tools and the associated training and operational costs

  • An alternative to building and staffing an internal network-monitoring and call center

  • A proven means of reducing IT administration costs by as much as twenty percent

How RSM Works

Remote Systems Management services are provided through a Virtual Private Network (VPN) or alternative secure connection. It’s a safe, secure method that you can rely upon for proper systems management. Using best practices, tools and NonStop Server expertise, our specialists are able to professionally and remotely manage your systems. This equates to managing your availability.

This is a comprehensive systems management approach that encompasses all the required elements: monitoring, analysis, diagnosis, escalation, performance management, update management, backups, reporting, OS upgrade, software installation, cold load and much more.

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Service Deliverables

  • Daily systems management

  • Remote Systems Management
  • Real-time systems performance and statistics monitoring

  • OS and independent product upgrades

  • Systems and subsystems reconfiguration

  • Remote cold load for software image upgrade

  • First Level fault isolation and troubleshooting

  • New product installation

  • System status reports

  • PCI compliance

  • Application development and Maintenance

  • Technical liaison with your IT staff and vendors

Information Technology

Odyssey Information Services is headquartered in Plano, TX with an additional office in Houston that continues to promote the Odyssey business model. In 2011 we expanded internationally with foreign office branches located in Malaysia and London.

We recruit for multiple platforms and skill sets including Windows, Linux, UNIX, Mainframe, and HP/NonStop (Tandem) with additional focus on software development, systems/network engineering, cyber security, niche application and Healthcare IT skill sets. Positions include Programmers/ Developers, Business Analysts, Project Managers, Quality Analysts, Database Administrators, Networking, Systems and Support Engineers.

We work contract, contract to hire and direct hire positions.

Staffing

  • Premium skilled candidates at competitive prices

  • Thoroughly screened consultants

  • Consultants who in most cases have a proven history with Odyssey

  • Nationwide presence

  • Excellent consultant benefits to attract the best talent
  • Project Cost Containment
  • Increased Quality Consulting Talent on Project
  • Deliverable Assurance
  • Increased ROI
  • Reduced Project Time
  • Project Consultants Complete On-time and Within Budget

Industries and International Services

The business of managing customer’s investments is complex, fast-paced, high risk and competitive like no other. Firms in the finance sector insist that the technology supporting their company be flexible, easy to use, and 100% reliable, allowing them to keep a close look on their most valuable asset of all: their customers.

You can rely on the financial technology consulting services at Odyssey to guide you through the challenges of selecting the right banking technology.

In 2016 Odyssey was selected as “Rookie of the Year” vendor for a large auto financial services client that recently relocated to Plano.

Oil and Gas professionals trust Odyssey with their business because we provide a unique expertise in a rapidly changing industry. We have multiple years of experience placing quality candidates at top Energy and Petrochemical companies.

If you are in need of technical talent to augment your E&P staff, or if you are an experienced professional in petroleum engineering, geosciences or land, contact us today to put our expertise and network to work for you.

One of the challenges in Healthcare IT is the availability of trained staff for implementation of general applications which include EMRs/EHRs for clinicians, ambulatory care management systems and PACS systems for hospitals. Odyssey resources nationally to find the critical resources needed to make your project successful.

We can provide a wide range of healthcare IT services related to the planning, creation, process and optimization of Health Information Exchanges (HIEs) and Health Information Organizations (HIOs). Odyssey is closely working with different hospital HIEs and has experience integrating with a variety of EHRs using IT services to help improve quality and lower costs.

Nearly every company, business, government and consumer is dependent on the transportation industry. With the industry growing on a daily basis Odyssey has partnered with clients to continuously fill some of their toughest technical requirements.

Our airline client has recently reduced its vendor list from 30+ vendors to 9 key vendors. Odyssey Information Services was selected as one of the key vendors and chosen because of their responsiveness to resource requirements and the quality of people presented.

We consistently provide the right resources to make sure projects are completed on time and within budget.

The communications network is constantly evolving. Odyssey Information Services is experienced with traditional voice and data networks to the new and emerging cloud environments. We can provide solutions from traditional staffing to SOW project based work that will allow you to fill your business requirements efficiently and cost effectively.

Odyssey works with and supplies technology consultants to Retailers that typically make a variety of strategic level decisions including the type of store, the market to be served, the optimal product assortment, customer service, supporting services and the store’s overall market positioning.

Odyssey works with and supplies technology consultants to the Automotive industry supporting a wide range of companies and organizations involved in the design, development, manufacturing, marketing and selling of motor vehicles.

Odyssey supplies technology consultants to the Manufacturing industry which is a wide range from handicraft to high tech, but is mostly applied to industrial production, in which materials are transformed into finished goods on a large scale.

Odyssey works with and supplies technology consultants to the Food Service industry which defines those businesses and companies responsible for any meal prepared outside the home. This industry includes restaurants, schools, hospital cafeterias and catering operations. Beverage industry refers to the industry that produces drinks, in particular ready to drink beverages.

Odyssey Information Services continues to expand our international services. We have had a foreign office in Malaysia and London since August of 2011. These branches give us the ability to provide extended support services to both our existing clients and new clients while offering cost effective 24X7 support coverage for our teams in the US.

Recently we have also expanded our ability to deliver services to our clients in Canada, Mexico, Germany, the United Kingdom, Poland, South Africa and the Netherlands. As our support service offerings continue to grow our clients can now utilize our services in Europe and Asia. More expansion is planned in the near future.