24×7 Infrastructure Monitoring Services
In today’s technology-driven economy, even the smallest interruption can have massive an impact on your organization’s revenue and reputation. Organizations are expected to deliver great experiences for customers and employees while improving efficiency and reducing costs. Yet many companies are unprepared with little or no proactive plan for issue prevention or emergency support. Our proactive 24/7 infrastructure monitoring solutions will allow you to focus more time on growing your business and less time worrying about your applications running.
Take Quick Action Against Disruptions
As a dedicated IT service partner, our goal is to help your organization create a stable, productive and reliable IT environment. We will work diligently to learn everything about your organization’s infrastructure, document it, and define performance and critical areas to monitor and improve.
No more 3 a.m. wake-up calls
As an IT manager, you know what’s it like to be woken up in the middle of the night because your server was interrupted. With the help of Odyssey’s 24x7x365 remote monitoring services, our experienced team of analysts will monitor your systems to ensure any interruptions are corrected immediately and you can wake up fully rested.
Dedication to our clients’ success earned recognition as a Top Performing Vendor by a global oil and gas company four years in a row.
“Odyssey Information Services has provided world-class NonStop managed support services for our clients’ retail environments and maintained 100 percent uptime for years, including hardware migrations. This is no small task as some of our larger clients process more than 100 million transactions a month.”
Eugene Stevens, Senior Architect
INFRASTRUCTURE SUPPORT STRATEGY
Reducing Downtime with a Proactive SME Team Approach
CHALLENGES: Our client manager, who was responsible for supporting more than 10,000 retail service points in the U.S., was challenged with establishing a support center for the retail organizations to contact and resolve any problems. The environment he inherited had retail service points calling six different groups to figure out which organization was responsible for any problem that prevented his store(s) from processing transactions. More than one million transactions a day and billions in revenue were at risk. The normal maintenance and upgrades of equipment also needed to be addressed. Vendors who repaired equipment or communication services also needed to be managed as part of the support structure. The manager’s vision was to create one focused group that took all the support calls and coordinated communication with any other internal group or external vendor to get resolution on behalf of the retail service points.