Infrastructure Support
To stay competitive in today’s technology-driven world, your company’s IT infrastructure needs to operate at peak performance and efficiency. For 20 years, our experienced technology consultants have been using their enterprise-level knowledge and resources to assess our clients’ digital infrastructure and partner with their IT teams to implement a proactive approach that ensures all components are working continuously and cohesively.
Infrastructure Support
To stay competitive in today’s technology-driven world, your company’s IT infrastructure needs to operate at peak performance and efficiency. For nearly 20 years, our experienced technology consultants have been using their enterprise-level knowledge and resources to assess our clients’ digital infrastructure and partner with their IT teams to implement a proactive approach that ensures all components are working continuously and cohesively.
Don’t Wait for Costly Incidents
We’re here to help your organization prevent costly interruptions:
Partnering Together, Remotely
When time is money, no business can afford unexpected downtimes. With our line of remote managed services, we have the capabilities to professionally and remotely manage your systems. Our consultants will work with your team to create a comprehensive systems management plan that fits the needs of your business.
Dedication to our clients’ success earned recognition as a Top Performing Vendor by a global oil and gas company four years in a row.
“Odyssey Information Services has provided world-class NonStop managed support services for our clients’ retail environments and maintained 100 percent uptime for years, including hardware migrations. This is no small task as some of our larger clients process more than 100 million transactions a month.”
Eugene Stevens, Senior Architect
Client Success
INFRASTRUCTURE SUPPORT STRATEGY
Reducing Downtime with a Proactive SME Team Approach
CHALLENGES: Our client manager, who was responsible for supporting more than 10,000 retail service points in the United States, was challenged with establishing a support center for the retail organizations to contact and resolve any problems. The environment he inherited had retail service points calling six different groups to figure out which organization was responsible for any problem that prevented his store(s) from processing transactions. More than one million transactions a day and billions in revenue were at risk. The normal maintenance and upgrades of equipment also needed to be addressed. Vendors who repaired equipment or communication services also needed to be managed as part of the support structure. The manager’s vision was to create one focused group that took all the support calls and coordinated communication with any other internal group or external vendor to get resolution on behalf of the retail service points.