IT Infrastructure Support Solutions

To stay competitive in today’s technology-driven world, your company’s IT infrastructure needs to operate at peak performance and efficiency. For 20 years, our experienced technology consultants have been using their enterprise-level knowledge and resources to assess our clients’ digital infrastructure and partner with their IT teams to implement a proactive approach that ensures all components are working continuously and cohesively.

IT Infrastructure Support Solutions

To stay competitive in today’s technology-driven world, your company’s IT infrastructure needs to operate at peak performance and efficiency. For nearly 20 years, our experienced technology consultants have been using their enterprise-level knowledge and resources to assess our clients’ digital infrastructure and partner with their IT teams to implement a proactive approach that ensures all components are working continuously and cohesively.

Don’t Wait for Costly Incidents

Our IT infrastructure support solutions will help your organization proactively identify and resolve issues before they become devastating problems.

Business Continuity

All businesses should have a plan for the unexpected—that “never will happen” moment. Odyssey can help design your infrastructure so that it will operate regardless of any power, internet, weather or hacker event. Always available, always working, always ready for your customers.

Compliance

As industry standards become more strict every year, compliance should be a continuous improvement process within your organization. Odyssey can help implement the solutions to keep your business compliant and make audits a simple exercise rather than a major event.

Database Management

Your business’ data is its most valuable commodity. Odyssey can help you keep it safe, keep it accurate, and keep it performing. From daily operations to performance design to backup and recovery, Odyssey will incorporate 20 years of experience keeping our clients’ databases running smoothly and always available.

Network Connectivity

More and more businesses are turning completely to the cloud to connect their employees and clients. Our network experts can review your configurations for security robustness and penetration testing. And as the industry moves to SD-WAN, we can help your business transition smoothly from a hardware-based network appliance to cloud-managed networks.

Platform Support

Our platform experts and 24/7 monitoring system will allow you to focus more time on growing your business and less time worrying about your applications running.

Backup and Disaster Recovery

Having reliable data backups is the first step in making sure your business is ready for anything. There are a lot of options available and Odyssey can help you choose from the many backup options available and provide a multi-layered approach that ensures your backups are available for recovering a deleted file or restoring an entire database. Whether it’s a local backup, cloud backup or remote backup, we can help implement what your business needs as part of your business continuity plan.

Partnering Together, Remotely

When time is money, no business can afford unexpected downtimes. With our line of remote managed services, we have the capabilities to professionally and remotely manage your systems. Our consultants will work with your team to create a comprehensive systems management plan that fits the needs of your business.

Dedication to our clients’ success earned recognition as a Top Performing Vendor by a global oil and gas company four years in a row.

“Odyssey Information Services has provided world-class NonStop managed support services for our clients’ retail environments and maintained 99.9 percent uptime for years, including hardware migrations. This is no small task as some of our larger clients process more than 100 million transactions a month.”

Eugene Stevens, Senior Architect

Client Success

INFRASTRUCTURE SUPPORT STRATEGY

Reducing Downtime with a Proactive SME Team Approach

CHALLENGES: Our client manager, who was responsible for supporting more than 10,000 retail service points in the United States, was challenged with establishing a support center for the retail organizations to contact and resolve any problems. The environment he inherited had retail service points calling six different groups to figure out which organization was responsible for any problem that prevented his store(s) from processing transactions. More than one million transactions a day and billions in revenue were at risk. The normal maintenance and upgrades of equipment also needed to be addressed. Vendors who repaired equipment or communication services also needed to be managed as part of the support structure. The manager’s vision was to create one focused group that took all the support calls and coordinated communication with any other internal group or external vendor to get resolution on behalf of the retail service points.

Learn More about the Solutions & Results that Odyssey provided

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