FINANCIAL SERVICES TECHNOLOGY SOLUTIONS
FINANCIAL SERVICES TECHNOLOGY SOLUTIONS
How can we help your company?
You can rely on our experienced consultants to help you complete any IT project on time and on budget and ensure your technology keeps pace in an ever-changing digital landscape.
Dedication to our clients’ success earned recognition as a Top Performing Vendor by a global oil and gas company four years in a row.
“Odyssey Information Services has provided world-class NonStop managed support services for our clients’ retail environments and maintained 100 percent update for years, including hardware migrations. Some of our larger clients record more than 100 million transactions a month.”
Eugene Stevens, Senior Architect
Client Success
INFRASTRUCTURE SUPPORT STRATEGY
REDUCING DOWNTIME WITH A PROACTIVE SME TEAM APPROACH
CHALLENGES: Our client manager, who was responsible for supporting more than 10,000 retail service points in the U.S., was challenged with establishing a support center for the retail organizations to contact and resolve any problems. The environment he inherited had retail service points calling six different groups to figure out which organization was responsible for any problem that prevented his store(s) from processing transactions. More than one million transactions a day and billions in revenue were at risk. The normal maintenance and upgrades of equipment also needed to be addressed. Vendors who repaired equipment or communication services also needed to be managed as part of the support structure. The manager’s vision was to create one focused group that took all the support calls and coordinated communication with any other internal group or external vendor to get resolution on behalf of the retail service points.