In the fast-paced and ever-evolving landscape of information technology, businesses require efficient solutions to manage their servers and applications. Odyssey Information Services has been providing Remote Managed Services (RMS) for over 15 years. We have an expert remote management solutions team designed to meet the diverse needs of enterprises across the globe.
Ensuring Secure and Efficient Operations
Odyssey’s RMS specializes in providing expert team-based remote management for NonStop, Windows, and Linux platforms. Our services extend beyond traditional support, offering emergency support services, automated proactive monitoring, compliance management, and network support. With RMS, businesses can rest assured that their servers and applications are managed with the utmost care in a safe and secure manner.
Bridging the Expertise Gap
For businesses not well-versed in IT technology, managing infrastructure and application support can be both complicated and time-intensive. Odyssey’s in-house team of specialists steps in to fill these gaps, providing the tools and expertise needed to identify shortcomings in your enterprise support plan. We then develop customized solutions to ensure your business operates at peak efficiency and reliability.
Liberating Teams from Mundane Tasks
RMS recognizes that most businesses are not IT technology experts; they simply use technology to carry out basic business functions. Boring, repeatable IT support tasks often fail to attract top-tier IT professionals, leading to mediocrity becoming the norm in large organizations. RMS steps in to take daily tasks off teams’ plates, allowing them to focus on core business requirements while delivering continuous improvement.
Key Advantages of Odyssey’s RMS Team
- Always Watching: Our expert team is vigilant, ensuring your systems are monitored 24/7.
- Continuous Improvement: We strive for excellence through continuous improvement methodologies.
- Document Everything: Thorough documentation ensures transparency and traceability.
- Real Experts When Needed: Our team of specialists is readily available to tackle any challenges.
- Cost-Effective Team Delivery: Shared costs across clients lead to overall savings for everyone involved.
What We Do
Odyssey’s RMS offers a wide range of services tailored to meet the specific needs of each client:
- Identify & Fill Support Gaps: Pinpointing weaknesses in support and addressing them promptly.
- Business Continuity: Ensuring seamless operations even in the face of unforeseen challenges.
- PCI Compliance: Meeting the stringent requirements of Payment Card Industry Data Security Standard.
- Database Management: Efficiently managing databases to optimize performance.
- Network Support: Providing comprehensive support to keep networks running smoothly.
- 24/7 Platform Support: Ensuring round-the-clock availability and support.
- Backup and Disaster Recovery: Implementing robust plans to safeguard against data loss.
- Monitoring: No more 3 a.m. wake-up calls with our proactive monitoring solutions.
- Customized Solutions: Tailoring our services to fit the unique needs of each client.
Team Delivery Method
Odyssey’s RMS employs a team-based approach to deliver effective remote management services. This approach brings several benefits:
- Documentation of Environment: Thorough documentation ensures transparency and knowledge transfer.
- Driving Projects to Completion: Our teams take charge and see projects through to successful completion.
- Shared Knowledge: Collaborative teams enable the sharing of expertise, fostering a culture of continuous learning.
Odyssey’s Remote Managed Services have made a significant impact on businesses across the globe. We currently serve clients in various countries, including:
- South Africa
- Czech Republic
In conclusion, Odyssey Information Services’ Remote Managed Services are not just a solution; they are a strategic partnership aimed at propelling businesses toward greater efficiency, reliability, and success in the digital era. Join hands with Odyssey and let us navigate the complexities of remote management together.