I’ve been in the Staffing/Consulting Services business for 20 years and it’s been very rewarding work. Anyone that has been in the people business for any length of time will tell you it’s one of the most challenging careers out there. I have countless stories I could tell but this is a blog not a novel.
Some of my best clients over the years originally didn’t start out that way but rather by navigating through difficult challenges together. Missed interviews, Counter offers, Poor interviews happen to most of us but it’s how you handle these situations that sets you apart. My most recent example is when I had a hiring manager hire an Engineer from our service and it was a large distance between where the client was located and where the candidate lived. Of course the candidate committed that the location wouldn’t be an issue, but they left 3 months into the 12 month assignment. I kept working for the client to find a good replacement and ultimately I placed 3 additional engineers that lived within 20 minutes of the customer location.
Be honest with your client (even if it hurts), be a good listener, this is the time you build the rapport. The client needs to know you are committed to them. Lastly follow through on what you’ve committed to and find a better applicant next time.
I hope you find this information useful and it will help you build a better client base!