Working with a trusted and experienced partner like Odyssey Information Services can help alleviate the stress and hassle of creating and maintaining your Business Continuity Plan and make your business ready for the next audit.
Be prepared for that “never will happen” moment
Our business continuity services are delivered by a team that works on BCP initiatives for clients every day. Our team can be a driver to define or renew your BCP plans. We know the little things, the details, that make the difference, such as how to get multiple departments to cooperate and how to make the plan evergreen.
Dedication to our clients’ success earned recognition as a Top Performing Vendor by a global oil and gas company four years in a row.
“Odyssey Information Services has provided world-class NonStop managed support services for our clients’ retail environments and maintained 99.9 percent uptime for years, including hardware migrations. This is no small task as some of our larger clients process more than 100 million transactions a month.”
Eugene Stevens, Senior Architect
INFRASTRUCTURE SUPPORT STRATEGY
Reducing Downtime with a Proactive SME Team Approach
CHALLENGES: Our client manager, who was responsible for supporting more than 10,000 retail service points in the U.S., was challenged with establishing a support center for the retail organizations to contact and resolve any problems. The environment he inherited had retail service points calling six different groups to figure out which organization was responsible for any problem that prevented his store(s) from processing transactions. More than one million transactions a day and billions in revenue were at risk. The normal maintenance and upgrades of equipment also needed to be addressed. Vendors who repaired equipment or communication services also needed to be managed as part of the support structure. The manager’s vision was to create one focused group that took all the support calls and coordinated communication with any other internal group or external vendor to get resolution on behalf of the retail service points.