Odyssey Blog
A Professional’s Guide to Becoming PCI Compliant
Industry security standards, including PCI compliance requirements, are becoming stricter every year as security breaches at large corporations drive the need for tighter controls and audit processes. Platforms have grown in power and reliability, attracting more solutions that have expanded access to internal and external business data and networks. Old practices such as security [...]
IT Incident Management: How to Create Accurate Support Documentation that Reduces Downtime
When your IT systems are unexpectedly interrupted, how and why the incident occurred doesn’t matter. At least not in the moment. The only thing that matters during an abrupt downtime is getting your business up and running again as quickly as possible. This is why every business should have an IT incident management plan [...]
IT Infrastructure Monitoring: 6 Reasons to Partner with a Managed Services Provider
Production support is a never-ending, relentless job. From IT management to the guys on call, you just don’t know what could go wrong or when. Hardware problems at any hour, batch not completing at night, telecom issues, software updates gone wrong—the list is long, especially when you’re the entire IT department. There’s no doubt [...]
Odyssey’s Kristin Hughes Wins 2021 SourceCon Grandmaster Challenge
On the heels of its 20th anniversary, Odyssey Information Services is celebrating another milestone: Its first SourceCon Grandmaster Challenge champion. Kristin Hughes, director of recruiting and senior technical recruiter, recently was announced winner of the 2021 global sourcing competition that places talent acquisition professionals in a race against the clock to find people online [...]
IT Infrastructure Monitoring: 5 Best Practices You Should be Doing Now to Improve Efficiency and Minimize Downtime
Diminished productivity. Unplanned downtime. Delayed connection. Our world is so dependent on technology working flawlessly that the smallest hiccup in your IT environment can ruin a customer’s experience and leave a lasting impact on your brand’s reputation But don’t fear because infrastructure monitoring is here. IT infrastructure monitoring is the continuous monitoring of your [...]
Disaster Recovery: How to Prepare Your Critical Systems Before Disaster Strikes (Infographic)
What happened to Texas' power grid during Winter Storm Uri last week serves as a stark reminder that we must always be prepared for the unexpected. While the vast majority of us in the technology world will never experience an infrastructure failure the size of Texas, even the largest companies and organizations can underestimate [...]