When your IT systems are unexpectedly interrupted, how and why the incident occurred doesn’t matter. At least not in the moment. The only thing that matters during an abrupt downtime is getting your business up and running again as quickly as possible. This is why every business should have an IT incident management plan [...]
Production support is a never-ending, relentless job. From IT management to the guys on call, you just don’t know what could go wrong or when. Hardware problems at any hour, batch not completing at night, telecom issues, software updates gone wrong—the list is long, especially when you’re the entire IT department. There’s no doubt [...]
Diminished productivity. Unplanned downtime. Delayed connection. Our world is so dependent on technology working flawlessly that the smallest hiccup in your IT environment can ruin a customer’s experience and leave a lasting impact on your brand’s reputation But don’t fear because infrastructure monitoring is here. IT infrastructure monitoring is the continuous monitoring of your [...]
What happened to Texas' power grid during Winter Storm Uri last week serves as a stark reminder that we must always be prepared for the unexpected. While the vast majority of us in the technology world will never experience an infrastructure failure the size of Texas, even the largest companies and organizations can underestimate [...]
The average cost of unplanned downtime is $5,600 per minute or $300,000 per hour, according to survey study by Gartner. Those numbers should be alarming for every business, especially companies operating in a retail environment that rely on their systems to complete hundreds or thousands of credit card transactions every day. Even after the [...]