sdondaldson

Data holds valuable insight into organizational productivity, customer habits, and proactive decision making. Unfortunately, most businesses fail to recognize their operational data as their most valued asset simply because it doesn’t appear directly on any financial statements. As a result, business leaders often fall short of utilizing their data to the fullest potential. In [...]

When your IT systems are unexpectedly interrupted, how and why the incident occurred doesn’t matter. At least not in the moment. The only thing that matters during an abrupt downtime is getting your business up and running again as quickly as possible. This is why every business should have an IT incident management plan [...]

There’s no doubt IT infrastructure monitoring and management are critical to your organization’s success. You don’t know what could go wrong or when. Hardware problems at any hour, batch not completing at night, telecom issues, software updates gone wrong—the list is long, especially when you alone are the entire IT department. IT production support [...]

Diminished productivity. Unplanned downtime. Delayed connection. Our world is so dependent on technology working flawlessly that the smallest hiccup in your IT environment can ruin a customer’s experience and leave a lasting impact on your brand’s reputation But don’t fear because infrastructure monitoring is here. IT infrastructure monitoring is the continuous monitoring of your [...]

What happened to Texas' power grid during Winter Storm Uri last week serves as a stark reminder that we must always be prepared for the unexpected. While the vast majority of us in the technology world will never experience an infrastructure failure the size of Texas, even the largest companies and organizations can underestimate [...]