About Steve Donaldson

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So far Steve Donaldson has created 5 blog entries.

IT Incident Management: How to Create Accurate Support Documentation that Reduces Downtime

By |2021-10-11T14:27:38-05:00September 14th, 2021|Blog|

When your IT systems are unexpectedly interrupted, how and why the incident occurred doesn’t matter. At least not in the moment. The only thing that matters during an abrupt downtime is getting your business up and running again as quickly as possible. This is why every business should have an IT incident management plan [...]

IT Infrastructure Monitoring: 6 Reasons to Partner with a Managed Services Provider

By |2021-10-25T14:41:43-05:00April 5th, 2021|Blog|

Production support is a never-ending, relentless job. From IT management to the guys on call, you just don’t know what could go wrong or when. Hardware problems at any hour, batch not completing at night, telecom issues, software updates gone wrong—the list is long, especially when you’re the entire IT department. There’s no doubt [...]

IT Infrastructure Monitoring: 5 Best Practices You Should be Doing Now to Improve Efficiency and Minimize Downtime

By |2021-10-05T11:06:04-05:00March 17th, 2021|Blog|

Diminished productivity. Unplanned downtime. Delayed connection. Our world is so dependent on technology working flawlessly that the smallest hiccup in your IT environment can ruin a customer’s experience and leave a lasting impact on your brand’s reputation But don’t fear because infrastructure monitoring is here. IT infrastructure monitoring is the continuous monitoring of your [...]

Disaster Recovery: How to Prepare Your Critical Systems Before Disaster Strikes (Infographic)

By |2021-10-04T14:29:48-05:00February 22nd, 2021|Blog|

What happened to Texas' power grid during Winter Storm Uri last week serves as a stark reminder that we must always be prepared for the unexpected. While the vast majority of us in the technology world will never experience an infrastructure failure the size of Texas, even the largest companies and organizations can underestimate [...]

How Odyssey’s Incident Management Software Detects Network Anomalies and Minimizes Costly Downtime

By |2021-08-31T15:39:03-05:00November 2nd, 2020|Blog|

The average cost of unplanned downtime is $5,600 per minute or $300,000 per hour, according to survey study by Gartner. Those numbers should be alarming for every business, especially companies operating in a retail environment that rely on their systems to complete hundreds or thousands of credit card transactions every day. Even after the [...]

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